Refund and Returns Policy

At Zayabella, we want you to be completely satisfied with your purchase. If you need to return a product, please review our policy below:

Return Conditions

Products can be returned within 7 days of receipt, provided they are in original condition with tags intact and have not been used or damaged.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you may return it to us for a full refund, exchange, or store credit.

Return Process

To initiate a return, please contact us in advance via email at info@zayabella.com. Returned products must be sent to the address from which they were shipped.

Refunds

Refunds will be processed based on your preference: full refund, exchange, or store credit.

Return Shipping Costs

Return shipping costs are covered by Zayabella.

Non-Returnable Items

For hygiene reasons, we do not accept returns on underwear and intimate apparel.

Additional Benefits

We offer free return shipping and an easy exchange process to ensure your satisfaction.